Privacy Policy
Klivr AI ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you use our website and AI receptionist services.
1. Information We Collect
We may collect the following types of information:
- Contact information — name, email address, and phone number when you book a call or contact us.
- Call data — when our AI voice receptionist (Aria) handles calls on behalf of dental clinics, we may log caller names, phone numbers, appointment requests, and call transcripts.
- Chat data — messages sent through our AI chatbot, including appointment requests and patient inquiries.
- Usage data — pages visited, time on site, and browser type collected automatically via standard web analytics.
2. How We Use Your Information
- To provide and operate our AI receptionist services for dental clinics.
- To book, reschedule, or cancel appointments on behalf of clinic patients.
- To send appointment confirmations and reminders via SMS or email.
- To log call and chat activity to clinic CRM systems (Google Sheets).
- To respond to inquiries submitted through our website.
- To improve our services and AI agent performance.
3. Data Sharing
We do not sell your personal information. We may share data with:
- Dental clinic clients — patient call and booking data is shared with the clinic whose receptionist service you contacted.
- Service providers — including Retell AI (voice infrastructure), Botpress (chatbot), Twilio (SMS), Google (Calendar and Sheets), and n8n (workflow automation). Each operates under their own privacy terms.
4. Data Retention
We retain call logs and chat data for as long as necessary to provide our services and as required by our clinic clients. You may request deletion of your data by contacting us at the email below.
5. Security
We use industry-standard security measures to protect your information. However, no method of transmission over the internet is 100% secure and we cannot guarantee absolute security.
6. Your Rights
Depending on your location, you may have the right to access, correct, or delete personal information we hold about you. To exercise these rights, contact us at supportklivrai@gmail.com.
7. Cookies
Our website may use basic cookies for analytics and functionality. You can disable cookies in your browser settings at any time.
8. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the date at the top of this page.
10. Contact Us
If you have questions about this Privacy Policy, please contact us:
Klivr AI
Email: supportklivrai@gmail.com
Website: klivrai.com/dental-clinics