Does this replace my front desk staff?+
No — it handles the calls your team can't get to, especially during busy hours and after-hours. Your staff stays focused on patients in front of them.
Can it reschedule and cancel, not just book?+
Yes — Aria handles booking, rescheduling, and cancellations in a single call. The patient says what they need and Aria handles it. Your calendar updates in real time.
Will it work with our current calendar system?+
Yes. We connect directly to the calendar you already use — no double-bookings, no new software for your team to learn.
What happens if it can't answer something?+
It collects the patient's info and reason for calling, then flags your staff to follow up. It never guesses or makes up information.
How long does setup actually take?+
Most clinics are live within a week of the strategy call, including testing with real call scenarios before we go live.
What does "Retell AI cost + 20%" mean for voice plans?+
Retell AI charges per call minute (~$0.05–$0.08/min). We pass that through at cost + 20%. Most clinics using this for after-hours and overflow spend an extra $20–$60/month on usage.
